Store policy

Shipping Policy

In case of priority orders, we aim to process them in the stipulated timeframe i.e. 3-5 days including weekends/holidays.

For regular orders, they are processed within 10+ working days. Regular orders are not processed on weekends or holidays. If we are experiencing a high volume of orders, processing speed may be delayed by a few days.  If there will be a significant delay in the processing of your order(s), we will contact you via WhatsApp.

Shipping time: Orders will be delivered within 2-5 days after it is processed from our end. Please note that delivery times may be affected by factors beyond our control, such as weather conditions, customs delays, and other unforeseen circumstances.

Order cancellation / Refunds

As our products are mostly made-to-order and handmade, we don’t accept any cancellations or refunds once the orders are accepted and processed. Full refund if you cancel it before the order is accepted by us. Custom-made once accepted/ processed, they cannot be cancelled. Please be certain of your needs and required timeline before ordering. Cancellations are accepted for generic readymade items like Art minis, Fan minis and Limited edition minis until they ship.

For any further queries on cancellations of your order(s), reach out to us via WhatsApp chat at 98318 72066 or DM us @minicatureofficial.

Returns / Damaged items

We take utmost care while packing your item but shipment damages are not in our hands. If you’re concerned about damage during shipping, please make an unboxing video of the sealed package within one day of receipt. Please note that static images/ videos of the post-unboxing are not accepted. If you find any damage during unboxing, send the video proof to support@minicature.in or WhatsApp it to 98318 72066 immediately. If approved, we’ll replace/repair the item for free. We offer a 5-day return policy (from receipt) for this purpose, but we don’t offer refunds in these cases.